QUESTIONS & ANSWERS
Q: How much does the certification and examination cost?
A: Certification and examination is included in the purchasing price of the courses. Please note that as of yet, only courses that have the word "certified" or "certification" in the title offer free examination and free verifiable certification. The others only have a certificate of completion without examination.
Q: How do you ensure quality?
A: Our courses are taught and designed by qualified university lecturers from Holland who have supervised projects at some of the large organizations inside and outside Holland. The class experience and practical experience is used to guarantee the quality of our courses. As part of the BKO accreditation, the courses are also periodically scrutinized and reviewed by independent reviewers. We have also gathered tens of thousands of reviews from students like you which you can browse through to get an idea of the quality perception from the perspective of fellow students.
Q: Is this training and certification only recognized in Holland?
A: No, we have so far trained almost 150,000 students in over 170 countries worldwide. While we find it too irresponsible to guarantee perfect acceptance in every single country worldwide, we have so far gotten excellent feedback from our international students in terms of acceptance of the degree. Especially the academic nature of our certificates is highly valued abroad.
Q: What if I do not like the course?
A: There is a 30 day money back guarantee.
Q: How can I prepare for the exam?
A: Make notes. Ask questions if something is not clear. Have a look at the sample questions at the end of the course.
Q: Must I have a certain educational background to start your courses?
A: No. We have designed the courses to be broadly accessible. Whatever you need to know, we will teach you during the course. So do not worry about for instance mathematical background. The only exception is the Lean Six Sigma black belt course. There we explicitly ask that students have already done our Lean Six Sigma green belt course.
Q: How long is my certificate valid?
A: Your certificate does not have an expiration date. There is no maintenance fee.
Q: What if I take your exam and fail?
A: Retakes are free, but you have to wait a minimum of 6 hours before you are allowed to do a retake.
Q: I took the exam, but I haven't received a certificate yet.
A: It usually takes 12-24 hours before your certificate is issued. Once it's issued, you will receive a link in your email box. Please also keep an eye on your spam folder. If after 24 hours you have not received anything and also checked your spam folder, then contact us.