QUESTIONS & ANSWERS
Q: How much do certification and examination cost?
A: Fees are included in the purchase price.
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Q: Will I get a badge?
Certificates issued by SSAA have badges functionality and can be included in social media.
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Q: How do you ensure quality?
A: Our certification courses have a dual accreditation (UK CPD and Dutch higher education BKO).
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Q: Is this training and certification recognized outside Holland?
A: Yes, we have trained 200,000+ students in 170+ countries.
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Q: What if I do not like the course?
A: Udemy offers a 30 day money back option.
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Q: How can I prepare for the exam?
A: Review the sample questions at the end of the course.
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Q: Must I have a certain educational background to enroll?
A: No. We have designed the courses to be accessible. Our Lean Six Sigma black belt course is an exception and has our own Lean Six Sigma green belt course as a prerequisite.
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Q: What if I fail the exam?
A: Retakes are free, but you have to wait a minimum of 6 hours before a retake.
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Q: Do I get credits?
A: Our SSAA certification courses offer official credits which some students can use directly and others may convert to other credit systems such as ECTS and PMI PDU. Learn more here.
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Q: Do all SSAA courses offer extra free and optional certification by SSAA?
A: Only the ones that mention "certified" or "certification" in the title. The others offer a Udemy certificate of completion, which does mention us as training provider though.
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Q: I had an exceptional experience with your academy. How can I leave a gratuity?
A: Gratuities are never expected from you, however we do offer the option open here. Thank you.
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Q: What are the course prices?
A: Prices vary depending on season. Click on the courses for current prices.
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Q: Are there system requirements for the examination?
A: You need a functioning internet connection that can handle basic internet traffic.​​​​​​​​​​​​​​
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Q: I took the exam, but I haven't received a certificate yet.
A: It takes 24 hours to issue a certificate, because of accreditation checks. You will receive it via email. If after 24 hours you haven't received it and checked your spam folder, contact us by email. Please do not send emails to inquire within the 24 hour timeframe. Doing so will cause the system to move your ticket to the back and delay you more. ​
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Q: I can't download the certificate. What should I do?
A: Try another device and location.
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​​Q: I received an email with my SSAA certificate, but it doesn't mention my name.
A: Accept the terms of use of virtualbadge and download it. The file will mention your name. ​
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Q: If a certificate design changes, can I get an update with the newest design?
A: This is against our policy.