QUESTIONS & ANSWERS
Q: How much do certification and examination cost?
A: Fees are included in the purchase price.
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Q: Will I get a badge?
All SSAA certificates also function as badges and can be included in social media like LinkedIn.
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Q: How do you ensure quality?
A: Our certification courses have a dual accreditation (UK CPD and Dutch higher education BKO).
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Q: Is this training and certification recognized outside Holland?
A: Yes, we have trained 200,000+ students in 170+ countries.
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Q: What if I do not like the course?
A: Udemy offers a 30 day money back option.
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Q: How can I prepare for the exam?
A: Review the sample questions at the end of the course.
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Q: Must I have a certain educational background to enroll?
A: No. We have designed the courses to be broadly accessible. Our Lean Six Sigma black belt course is an exception and has our own Lean Six Sigma green belt course as a prerequisite.
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Q: What if I fail the exam?
A: Retakes are free, but you have to wait a minimum of 6 hours before a retake.
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Q: Do I get credits?
A: Our SSAA certification courses offer official credits which some students can use directly and others may convert to other credit systems such as ECTS and PMI PDU. Learn more here.
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Q: Do all SSAA courses offer extra free and optional certification by SSAA?
A: Only the ones that mention "certified" or "certification" in the title. The others offer a Udemy certificate of completion, which does mention us as training provider though.
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Q: I had an exceptional experience with your academy. How can I leave a gratuity?
A: Gratuities are never expected from you, however we do leave that option open (thank you) via this link.
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Q: What are the course prices?
A: Prices vary depending on season. Please click on the courses to see current prices.
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Q: Are there system requirements for the examination?
A: You need a functioning internet connection that can handle basic internet traffic.​​​​​​​​​​​​​​
Q: I took the exam, but I haven't received a certificate yet.
A: It takes 24 hours before a certificate is sent, because of accreditation checks by externals. Once the certificate is issued, you receive a link via email. Keep an eye on your spam folder too. If after 24 hours you have not received anything and also checked your spam folder, then contact us by email. Please do not send emails to inquire within the 24 hour timeframe. Doing so will cause the system to move your ticket to the back which will delay it more. ​
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Q: I can't download the certificate. What should I do?
A: Try another device and location. Your current device might not support the format, or your organization might block external parties.
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​​Q: I received an email with my SSAA certificate, but it doesn't mention my name.
A: You need to accept the terms of use of virtualbadge and then download it. The downloaded file will mention your name and a serial number. ​
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Q: If a certificate design changes, can I get an update with the newest design?
A: Unfortunately this is not possible.